Next Level Administrators Blog Breaking the Chains of Conformity

A decade ago, I wrote an article titled “Claim Management… A Delicate Balance”. I wanted to make two points. First, in my opinion, the industry as a whole continued to operate the way it always had and continued to get the same results. Second, performance measurements for claims professionals needed balance between passing audits and reducing claim costs and improving the employer’s bottom line. Today, I see most claim operations are still subscribing to these same performance measurements and