Next IT Blog How to Jumpstart Your AI and Self-Service Efforts When Resources are Constrained

Even in more ordinary times, we often see the same problem arise within organizations: AI projects get lost in R&D and are then delayed. Or worse, they fail to launch at all. For many customer service teams, implementing AI can be cumbersome, tying up your workforce and vital resources that may be needed elsewhere in your operation. During the global COVID-19 pandemic – and likely for the months and years to follow – automation in the customer service space will be as important as ever. Verint’s conversational AI experts can jumpstart or revive your AI efforts and get them working for your contact center. This will not only help you scale operations but enable you to better support your customers, so they get the information they need – fast – without adding stress to these already stressful times. Verint’s solutions are proven to work under the pressure of uncertainty. Our teams are ready to provide consulting, support, training, and integration services to help you understand AI technologies and where to apply them.  Plan to Succeed and Drive Success for Your Business Even when your resources are affected by a crisis like this, it’s essential not to let your automation strategies get put on the back burner. As your contact center architecture evolves, your automation strategies are critical to deliver excellent customer experiences. We are here to help you work toward success – whatever that success might look like – because we develop Intelligent Virtual Assistants (IVA) solutions that emulate your best contact center agents through voice and digital solutions. That’s how we build conversational AI success. What do we mean by success? Success is when you deflect 67% of live chats in the first two months and 48% of calls to the contact center. It’s when you improve sales by 20 percent after taking your AI live, or when you save $1 million per month in just “how-to” calls, or when you speed up tasks by over 50 percent, or when you spike to more than 200 percent in traffic without batting an eye. Success with AI-powered solutions should be meaningful for you, your business and your customers, and that’s what we do.