Nectarom Blog Responsibility for Patient Engagement Belongs to Everyone

A recent Becker's Hospital Review article challenges the practice of putting responsibility for patient experience under the purview and responsibility of a single department or individual. Historically, hospitals have focused on satisfaction with a clinical experience solely as measured by HCAHPS scores. Some task marketing departments with improving experience by focusing on brand image. More recently, bigger hospitals and health systems are assigning chief experience officers the responsibility of improving theContinue reading "Responsibility for Patient Engagement Belongs to Everyone"The post Responsibility for Patient Engagement Belongs to Everyone appeared first on Omnichannel Personalization SaaS Solution | NectarOM.