Lack of clarity on agreements and expectations for team communication
dynamics is one of the most common causes of stress in working
relationships. When we don't set social norms and team agreements with
intention, they get set for us to a default – usually from the preferences
or habits of one person, or unchecked assumptions about how others prefer
to work.
Whether you’re working 100% remote, back in an office, or a hybrid model –
and whether you’re a co-located or global team — each environment offers
unique opportunities and constraints. The problem with default
communication norms is sometimes it only works well for one person. Without
an explicit agreement or discussion about how we want to communicate
together, undesirable patterns of behavior can persist over time, even when
they don’t work well for anyone on the team.
Instead of suffering the consequences of the default, teams can set their
own intentional communication norms and gain agreement for how to work
together. Use these four steps to surface hidden assumptions and build
intention.