NanoRep Blog Getting Realistic About AI: Why Customer Service Teams Should Welcome the Technology, Not Fear it

The robots are coming! At least, that what people seem to think. In fact, a recent Pew study found that nearly three-quarters of Americans (72%) are worried about a future where artificial intelligence technology will completely take on human tasks - stealing their jobs and livelihood. While this apocalyptic view has garnered a lot of [...]The post Getting Realistic About AI: Why Customer Service Teams Should Welcome the Technology, Not Fear it appeared first on Nanorep - Digital Customer Self-Service Solution.