NanoRep Blog Avoiding a Customer Experience Black Mark

When it comes to customer experience, brands are most often put to the test during a crisis. Whether it's a tech glitch like Samsung's recent smart TV crash or issues with seat selection at JetBlue, every company has a bad day now and again. Whether it's a big issue or a relatively small one, support [...]The post Avoiding a Customer Experience Black Mark appeared first on Nanorep - Digital Customer Self-Service Solution.