Mirrorwave Blog Using NPS as an incentive is ‘completely bogus’. What can we do?

A fair amount of scepticism has been pointed at the Net Promoter Score (NPS) recently, in particular relating to the way that it’s practiced. Not only did the Wall Street Journal label it a ‘dubious fad’, but Forbes has also gone on to suggest it’s time to retire NPS (in this article), stating “… it’s […] The post Using NPS as an incentive is ‘completely bogus’. What can we do? appeared first on The MirrorWave Blog.