Minecodes Blog Infosys implements artificial intelligence-driven applications to simplify the activities of helpdesks

New Delhi: IT services big Infosys NSE -0.39 per cent revealed on Wednesday the introduction of its AI-driven 'Cognitive Email Workbench' system that allows companies the opportunity to improve question control and scale their helpdesk operations. Infosys has leveraged its collaboration with Blue Prism, a manufacturer of Robotic Process Automation ( RPA) and a strategic investor to build a technology that aims to dramatically increase efficiency and consumer loyalty.In 2017 Infosys and Blue