Micromation Blog Better ITSM using Lean IT Thinking

IT Service Managers BreakdownLet's face it, sometimes it's not easy being an IT Service Manager.You're under pressure to get new products/services launched; customers have to waitYou don't have enough time to consult/innovate for your customersWhen new products/services are released they sometimes have issuesYou have some resource constraints, bottleneck and skills gaps People naturally resist changeMaking improvements stick and deliver value is not easy.Lean IT brings new thinking and methods to IT Service Managers that will delight your customers by increasing your capacity to work more strategic and reduce time-to-value by minimizing non-value activities that consume your resources.