Kathleen Pingelski, president of computer training company MicroKnowledge, has started an affiliate organization that provides training in soft skills like communication, leadership and collaboration. Pingelski decide to create the affiliate organization, ProKnowledge, because of feedback from MicroKnowledge clients who were asking for training in non-technical skills. "Over the years, we've had customers say, 'You know what we need, a customer service session, a time management session. Can you...