Customers drive businesses, they drive the need for products and services, but most importantly businesses cannot run without customers. Whether they are clients in a business to business market, or consumers to a consumer driven company; they are customers none the less. When it comes down to it your customers are the life of your company, and by knowing how to effectively communicate and manage relationships with them you can strengthen your business practices. There is an ever growing need for customer retention in the constantly changing competitive landscape of multiple markets. The best practice in managing this is to implement the use of CRM, or customer relationship management process. Microsoft is one of the leaders in the use of this process with Microsoft Dynamics CRM offering many solutions through integration with Office 365. Microsoft Dynamics CRM is more than meets the eye. For most it is viewed as a way to manage sales, customer service, and marketing. Beneath the surface Dynamics CRM is much more. This platform offers capabilities in creating business applications but also tools for automating business processes. You have the ability to make customer experiences and patterns predictable, proactive, and personalized to get the most out of the content you are sharing. There are many ways of going forward with the implementation of Microsoft Dynamics CRM, and it may feel like a long and daunting task. That's where workshops and presentations come in. They give you hands on experience, and professional instruction so you can get the most out of your CRM. Here at Mico Systems we wanted to help you do this, so we will be hosting a complimentary breakfast, presentation, and workshop on Dynamics CRM capabilities, together with Office 365. This presentation will show you how CRM can empower you and your business to quickly build reports and line of business flows, all while using a user friendly tool. The event will take place at Square One Shopping Centre, Mississauga, ON, in the Microsoft Store on Thursday, June 9, 2016. The immersion and introductory workshop will be taught by Neil Hussey, one of the first to be certified worldwide on Microsoft CRM. He has been a trainer since 2007 and has taught over 3000 participants to better implement Dynamics CRM and similar technologies. There will be 8 key subjects covered in the presentation that will optimize your Office 365 and business processes to elevate business and client relations. Bringing a device for the presentation is recommended as there will be a workshop afterwards to give you hands on experience in CRM implementation. There are limited spots left for this training, and time is ticking. Click Here to register as well as view a description for the event. For any inquiries or questions feel free to contact. Kelsey Graham Marketing Mico Systems Inc. kgraham@micosystems.com (905) 842-2994 2905 Bristol Circle, Unit #1 Oakville, ON L6H 6Z5
