Source: Masdima, Lda Blog

Masdima, Lda Blog Airport World: Passenger Satisfaction versus Revenue – How MASDIMA can help to increase revenue

ACI has issued a new White Paper that provides the clearest evidence yet about the positive impact good customer service has on non-aeronautical revenue generation. The main conclusions are: – A 1% increase in passenger traffic drives a revenue increase ranging from 0.7% to 1%  – A 1% increase in commercial space drives an increase in non-aeronautical revenue of 0.2% […]

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