Source: Luminoso Blog

Luminoso Blog My CSAT data isn't telling me anything!

CSAT is tired... it's everywhere... is it time to let it retire? What is CSAT? CSAT is a common acronym for Customer Satisfaction in the CX or Customer Experience space. Think about the 5-point star rating you see on every product listed on Amazon, every restaurant on Google Maps, that notification ping you get after ... Read moreThe post My CSAT data isn't telling me anything! appeared first on Luminoso.

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Followers on Owler

190

Est. Annual Revenue

$5.0-25M

Est. Employees

25-100

President & CEO

Mark Zides

CEO Approval Rating

83/100

Luminoso is a Massachusetts-based AI-powered natural language engine that provides solutions such as text analytics and market research insights for businesses.