Lumini Grow System Blog Lumini Warranty

Lumini Warranty Policy 1. Full Refund within 30 days If you're not satisfied with our products, you' allowed to send back the goods to us in original packaging. Please notice that shipping cost for return is at your cost and initial delivery cost will not be refunded. Once we receive the goods, the money you spend on the goods will be refunded to you immediately. 2. ONE-YEAR Warranty Period Our products are 100% madular built, to change a modular is as easy as plug and play. We supply one year warranty against any natural faults. LED lightingfixures are designed to perform flawlessly within the expected lifetime. However, defective LED modules or other parts may occur. Within the warranty period we will send replacement for defective parts quickly and free of charge. What you need is only a screwdriver! But please coorperate with us with the maintenance we may need you to send us clear photos of the defective parts so as to help us to check out the problem.If you want to send back the light to our factory for repair, please state your name, address, email, product serial number, an explanation of the problem and proof Of purchase (copy of invoice/receipt). You must take charge of all packaging, shipping and insurance costs. If possible, please send the items in original packaging.Repairs generally take one or two business days. Notice: Shipping cost back our factory by your charge. Send back the goods freight charge by Lumini. 3. Lifetime Maintenance After the warranty period, if any parts of your lights got broken, you can buy the parts from us for replacement. You will be charged for the parts. Please rest assurethat we won't overcharge you, the prices of all the parts you may need is clearly listed on our shop page. 4. After Sales Support 1) If you have any problem with the operation on our products, please feel free to contact our staffs. We'll help you to figure it out. 2) Should you accidentally damage your light you will not be covered under our warranty. However,we do offer a repair service so you can return the lightto us, we will inspect the damage and provide you with a quote for the repair.