By Scott Baker | Senior Analyst, Opus Research Just one year ago in response to an executive survey, Opus Research found businesses were significantly underutilizing (80%) "voice data" that was captured and analyzed. Well, that didn't take long to remedy. When asked a similar question in a survey this year, we witnessed a reversal in [...]The post Businesses Expect More From Speech Technologies - And Rightfully So appeared first on LumenVox.