Krish - one of the leading digital commerce agencies, has partnered with Yellow.ai, the world's leading conversational customer experience platform, to automate customer engagement, implement seamless conversational commerce, and support eCommerce brands to enhance their customer experience. In this age of connected consumerism, customers are digitally engaged with the brands more than ever, predominantly on smartphones via chatbots, live chats, messenger apps, and voice assistants. In fact, 83% of the consumers contact brands to gather more information about their products and services. And with this, conversational commerce is becoming increasingly popular for compensating for the lack of personalization while shopping online. Conversational CX brings the 'personal' into person .... Read More