Kinetic Data Blog Predicting the Future of ITSM — How Did We Do? Part 4: The Role of IT

Back in 2015, we published five predictions of how IT would change by 2020. So, how did we do? Let’s take a look. Over the course of this week, we’ll publish one prediction and result per day. Monday’s post was Part 1: The Work, Tuesday’s was Part 2: The Tech, and yesterday we published Part … Continue reading "Predicting the Future of ITSM — How Did We Do? Part 4: The Role of IT" The post Predicting the Future of ITSM — How Did We Do? Part 4: The Role of IT first appeared on Kinetic Data Blog.