The 2017 GovDC Marketplace Event is a wrap! Fruition Partners would like to thank the Public Sector Network, the GovDC team and the NSW Department of Finance, Services and Innovation (DFSI) for such a fantastic and engaging event! We are honoured to be part of Australia's largest government ICT gathering as a Silver Sponsor!It was an exciting event where we highlighted our broad ServiceNow expertise and capabilities in implementing the Marketplace portal. There are so many highlights at the event:The Fruition A-Team at S12 & GovDC BoothsThank you to everyone who came to our booth and said hello - it was a great pleasure meeting you all! Connect with us on LinkedIn:www.linkedin.com/company/FruitionPartnersANZGo-Live CelebrationIt was such a proud moment to celebrate the Go-Live of Phase 2 of the GovDC Marketplace portal project on stage with GovDC, DFSI and ServiceNow. Thank you GovDC and DFSI for your ongoing support and trusting us as the implementation partner.Read more about the project and how we implemented the portal using our Keystie CMS here: [Fruition KeySite CMS helps bring the GovDC Marketplace Portal to life using the ServiceNow platform]Breakout Session: Thrive on Change - Redefining Customer Experience Our breakout session was a massive hit! We had a great turnout; thank you for everyone who attended our session. Big shout out to Natasha Wolf, Marketplace Services Manager at GovDC, for joining our session and sharing fantasitc insights on the lessons learned from the project and highlighting the key success factors for delivering a superior customer experience. We hope you all got value from the session.6 Essential Factors For a Winning Self-Service ExperienceSo what made the GovDC Marketplace portal a success? What defines a winning self-service experience? & How to create effective self-service portals?Self-service portals can improve service efficiency within an organisation and offer 3 unexpected benefits: Belonging, Productivity and Engagement. To achieve these benefits, companies need to create a winning self-service experience. The key is creating and maintaining a positive user experience.Download the whitepaper and discover the 6 Essentail Factors that defines a successful self-service experience: Download the Whitepaper
