Recently, I was on the hunt for a specialty item I didn't know much about, but had to buy.I walked into Store 1. It was dark, cramped and grubby. I stepped up to the counter and waited for assistance. And waited and waited and waited.And then waited some more.Yes, it was a busy day; three people rushed behind the counter and another dodged down the aisles, fetching merchandise.But not once did anyone acknowledge I was there. Not once did anyone catch my eye to indicate that he knew I was waiting. Not once did anyone say, "Be with you in a minute."To make things worse, several people who came in after me were waited on before I was and left the store with their purchases.I was right behind them -- without spending a penny. Store 2 was bright, airy and clean, with wide aisles. The gentleman behind the counter looked me in the eye, welcomed me with a smile and asked if I needed help.I gave him my requirements. He told me about two products available, recommended one and showed me a couple of low-cost items that he said would help me complete my task. (He was right.)He gave me a few tips, explained the warranty, thanked me for my business AND carried my purchase to the car.Here's the take-away from this experience:
