Kb Concepts P.r Blog How to Turn a Promoter Into a Detractor

This guest post by my niece Jessica doesn't cover my usual subjects of choice: PR, branding, social media, entrepreneurship or awesome women business owners. But it does cover something hugely important to the success of all of these: the critical importance of providing good (and consistent) customer experience. Fail at that, and you risk turning [...]The post How to Turn a Promoter Into a Detractor appeared first on KB Concepts P.R..