Kaleo Blog How to Automate KCS and Triple the Benefits

Challenges of KCS Knowledge-centered support (KCS) has been around since 1992. It can help you resolve incidents faster, optimize your resources, and enable a real self-service strategy. It's a good idea. Every support organization is being asked to grow at a slower rate than their customer base. KCS is a great way to keep pace, [...]The post How to Automate KCS and Triple the Benefits appeared first on Kaleo Software.