I’ve been doing a lot of Diversity, Equity, and Inclusion training lately,
and I found that most of it focuses on workplace relationships. However, I
believe that applying it with our customers in mind is essential for good
customer service. Diversity, Equity, and Inclusion are, at least in part,
about looking inward to find where our own unconscious biases are. DEI can
be applied to shape how we treat customers as well as co-workers.
