Intechnic Blog UX Tips: Providing Value to Patients to Improve User Experience

As part of our focus on digital patient centricity, every month we're publishing tips that can lead to a remarkable improvement in digital patient experience. The topics for each sets of tips are based on the Digital Experience Scale for Patients (DES/P) — a framework created to quantify and measure the effectiveness of a digital experience, whether it is a website, an app, or a portal. As we conducted interviews and user testing with a diverse group of patients, three central themes emerged that are pivotal to providing a patient-centered experience: Value, Simplicity, and Connectivity. Each month this year, we are publishing tips focused on the 12 criteria organized in these three categories.