Intechnic Blog Digital Patient Experience: Empathy-Driven UX Tips

As part of a series on digital patient centricity, every month we’re publishing tips that can lead to a remarkable improvement in digital patient experience. Each set of tips published every month is based on the Digital Experience Scale for Patients (DES/P). This framework was specifically developed to assess and quantify the effectiveness of digital experiences, be it through websites, apps, or portals.  Through extensive interviews and user testing involving a diverse range of patients, we’ve identified three core themes essential to delivering a patient-centered experience: Value, Simplicity, and Connectivity. Throughout this year, we are releasing monthly tips that align with the 12 criteria structured under these three key categories.