Intechnic Blog Digital Patient Experience: Building Trust with Patients

As part of our commitment to digital patient centricity, every month we are publishing suggestions that can lead to a remarkable improvement in digital patient experience. Each monthly series of tips is based on the themes of the Digital Experience Scale for Patients (DES/P), a framework tailored to quantify and assess patient experience, whether that of websites, apps, or portals.  Our comprehensive interviews and user testing, conducted with a wide variety of patients, have helped us pinpoint three fundamental themes crucial for providing a patient-focused user experience (UX) in healthcare: Value, Simplicity, and Connectivity. Over the course of this year, we are dedicated to sharing tips that correspond to the 12 criteria organized within these three pivotal categories.