iGLASS Networks Blog Key Differences Between a Broadband Help Desk and Outsourced NOC Service

In the broadband space, many people use the terms Help Desk and NOC interchangeably, but it's important to know they're not one and the same. Although the two often work together, there are key distinctions between the two. Managed Help Desks Problem-Solve for Individual Users whereas NOCs Focus on Infrastructure. Put simply, a help desk is focused on end-users. They [...]