Managing the Mess: Pass A & B, Go Directly to C As you encounter and then face a personnel mess, I would like you to consider that your first instinct is going to be fight or flight. Depending upon your bias, your instincts will tell you to "steel" yourself and take the matter head-on, or they will tell you to run "like hell." Either response is probably going to be inappropriate. Unfortunately, most management situations are counterintuitive. Your intuition will tell you to do one thing, but usually that one thing isn't going to be correct. And, management by [...]
