Helpdesk Blog IT Customer Service – Best Practice Quiz

Help Desk Software Help Desk Software - Software For Service Desks A special guest blog posting from Donna Earl – A.K.A. “The Help Desk Coach” Evaluate your practices in supporting your customers. Answer each question according to how often you utilize each practice in call handling. Always Usually Sometimes Never 5 3 1 0 Question Score 1. How often are calls answered within 5 rings? 2. […] The post IT Customer Service – Best Practice Quiz appeared first on Help Desk Software.