Helpdesk Blog Help Desk Q&A: Raise the Bar on User Satisfaction

Help Desk Software Help Desk Software - Software For Service Desks Q. Dear Help Desk Coach, In a recent management meeting, one of the managers criticized the help desk, saying the engineers have no idea what the business units they support actually do. That comment stung. My engineers are very good at supporting hardware, software and numerous devices and I thought they were doing a great […] The post Help Desk Q&A: Raise the Bar on User Satisfaction appeared first on Help Desk Software.