Help Lightning: Help Lightning lands integration with Silicon Valley-based company

Help Lighting has integrated its services with a Silicon Valley-based firm. The Birmingham-based platform will now be a part of ServiceNow's customer workflows and employee workflows. The integrated solution enables remote support, real-time collaboration and problem-solving via a mobile, cloud-based application for customer service agents supporting internal users and external customers. Financial details of the deal were not disclosed. "The need for remote assistance software has grown...