Halp Blog How Customer support and Customer success can collaborate to increase customer retention

Customer retention is critical to scaling your company. Not only does better retention help revenue grow, but it also leads to more reference accounts that will help feed new business. When customers are not achieving their desired outcomes or feel like they do not have an advocate towards success, they are more likely to churn. The role of a Customer Success Manager varies widely. In any given company it can include activities from Services, Marketing, and Sales. In this article, we assume that upselling to customers is handled by a Sales team and Success is focused on the ensuring the [...]The post How Customer support and Customer success can collaborate to increase customer retention appeared first on Bubble Talks by BubbleIQ.