GuideCX Blog Customer Onboarding Best Practices-Lessons from Sales That Can Reduce Churn

"We closed it! Now what?" This moment marks the true beginning of your customer relationship. While closing deals keeps the lights on, what happens in the onboarding experience after a customer signs determines whether your solution becomes indispensable or forgotten. In this guide, we'll explore four strategies for elevating your SaaS onboarding process: rethinking discovery...