I am always perplexed by the concept of outsourcing call center services to a company that pays their employees minimum wage. Contact centers should have an added value or higher performance standards to justify the increase in salary. If the same job can be done at a cheaper price with the same quality, than what's [...]The post Some "Let's get real" questions to ask yourself appeared first on Bilingual English Spanish Call Center Nearshore - Guatecall.