In the first and second articles in this series, we walked through Guidepost statements, and how to talk to your employees. This post tackles managers as player-coaches - a key element to make sure you are ready for the new year. Historically, service and operations managers were tasked with making sure the trains were on ...Read moreThe post Planning for the new year - Part 3 (Managers as player-coaches) appeared first on Klever Insight.