Get Satisfaction Blog How to Listen Better (and Maybe Even Prevent a Crisis)

In the past, poor interactions with customers could be contained. Even with the angriest customer, it was nearly certain that negative sentiment about your brand wouldn't spread like wildfire. As you know, times have changed. Now, when customers are happy, angry, or frustrated, their negative (or positive) attitude toward your brand can be plastered all [...]The post How to Listen Better (and Maybe Even Prevent a Crisis) appeared first on Sprinklr.