It happens to the best of us. We outgrow a client. A client outgrows us. A project is complete and it's time to move on. There's an end to the yellow brick road, and that's okay, we all got something out of the trip to Oz. Recently, I was reminded of a valuable lesson on the importance of happy clients, even after they're not clients anymore. We've all watched some agencies behave badly after learning they no longer have a client's busine [...]
