In 2020, the digital transformation market was valued at over $998 billion globally. A big reason for this is that digital transformation affects all industries. Some manufacturing companies use digital tools to automate and streamline processes, while other industries use digital technologies to increase customer engagement. Even though digital transformation impacts different industries in differing [...]The post Leveraging Digital Transformation to Improve Customer Experience appeared first on Forcivity.
Forcivity is a New Hampshire-based consultancy that offers Salesforce Service Cloud, Sales Cloud implementation and integration solutions for businesses.