Source: Five9 Blog

Five9 Blog The Do's and Don'ts of Adding New Channels to Your Contact Center

It is time to modernize your contact center and you have a lot of options to consider to add to your current phone support. My customers are using email, chat, and social to name a few, so how should I support that?The post The Do's and Don'ts of Adding New Channels to Your Contact Center appeared first on Contact Centers in the Cloud.

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Five9 is a developer and provider of cloud-based contact center software for inbound sales, marketing and support teams.

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