FieldOne Systems Blog What you need to know about the overtime hours KPI

Overtime hours is a relatively simple KPI to calculate and monitor: you simply look at the overtime hours being used by your back-office staff and technicians. You generally want this number to be lower for two reasons:More overtime is typically more cost that you need to pay outIf your employees are registering a lot of overtime, there is a concern around their productivity in terms of getting jobs done during established working hours This is a tricky KPI in the hands of novice managers, because a less experienced (or 'not good') manager might tell the technician, "You need to take less overtime!" While that is potentially a solution, it does not really get to the heart of the issue at hand: Why is that employee taking so much overtime?