FidoTrack Blog Case Study: Multi-Site Call Center Uncovers the Revenue Sweet Milk with Gamification

Regardless the call center activity, whether it is Sales, Collections or Support, revenue is vital. However, that is only one side of the equation in the world of call center economics. How much a call center keeps of their revenue is more important in many cases. Recently, the popular strategic approach in the modern day call center is directing focus and resources on maximizing agent engagement.