As another year draws to a close, this is the perfect time to evaluate the new technologies and trends in field service solutions. We saw a lot happen in 2015, the most transformative change was the broad adoption of field service mobile solutions. Over the course of 2015, field service software rose as the differentiator between mediocre and superior service organizations by increasing first time fix rates, reducing mean time to repair, and decreasing customer wait times (if you still aren't using mobile, you may want to start here). Now that 2016 is upon us, let's take a look at the hot technology trends that will be driving field service even further into the future.
