Elixir Blog Provider Directories Give Payers a Headache. Is Cloud-Native CCM a Cure?

Are you a healthcare payer grappling with inaccurate provider directories? If you are responsible for generating provider directories on demand and at enrollment, the following situation may sound familiar. A plan member calls your customer care team, furious about unexpected charges for seeing a specialist. After researching the issue, your customer care agent identifies the problem. Turns out the specialist is an out-of-network provider.