Elixir Blog Are Shared Services Poised to Shake up Healthcare?

When Amazon announced it was getting into the healthcare business in 2018, plenty of health insurers sat up and took notice. As the world’s largest e-tailer, Amazon provides the 24/7 availability and lightning fast turnaround consumers want. Increasingly, the convenience and low cost of Amazon Prime is doing more than meeting customer expectations, it’s shaping them. When asked to score industries based on customer satisfaction, consumers gave retailers and tech companies high marks, while health insurers and hospitals ranked near the bottom.