Efecte Blog Getting started with AI in IT Service Management: 3 steps to success
Digital transformation has revolutionized many areas of modern business, but the IT Service Desk has been left behind. According to Gartner, over 80% of tickets still require manual effort from agents to understand the problem, find a solution, and provide guidance to the user.
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Efecte is a Finland-based cloud-driven SaaS platform that provides solutions such as identity governance, crisis operations handling and contract management for enterprises.
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