Edgetronix Blog VoIP Features You Won't Want to Miss

If your business hasn't made the switch to VoIP yet, then you're missing out on some pretty incredible features. The world of business communications has changed rapidly over the past few years. What used to be done exclusively on landlines is now done more and more over VoIP systems. These revolutionary systems come with tons of features that make communicating in the workplace easier and more convenient than ever before, and if you haven't yet made the switch to a VoIP system, you're missing out. Here are just a few of the many incredible features that businesses of all shapes and sizes can benefit from when they take advantage of a VoIP system: #1. On-Hold Music If you find yourself putting your customers on hold a lot more than you'd like, you can make that time on hold more pleasant for them with the right music. Don't force your customers to sit through the mind-numbing elevator music that is typical of most companies. Instead, use your VoIP system to play something catchy and enjoyable. #2. Voicemail to Email Transcription When scribbling down notes from your voicemails leave you with sore, achy hands, you'll find a better solution with a VoIP system. With voicemail to email transcription, voicemails will be transcribed and emailed to you, helping you save time and preventing you from having to take notes. #3. Detailed Reporting Are you losing customers due to long hold times? Are there certain times of the day when you get more callers than others? Are some of your representatives providing service more efficiently than others? The answers to these questions and more can be found in your data, and with a VoIP system, you'll be privy to all of the data you need to take your customer service to the next level and better meet the needs of your clients. #4. Do Not Disturb When there are company-wide meetings, and there aren't any employees around ready to answer the phone, the Do Not Disturb feature can be a life saver. You can use this wonderful feature to prevent incoming calls to your phone, redirecting them to voicemail or another destination of your choice. With Do Not Disturb, you can prevent your clients from feeling like they are being ignored, even when no one is around to answer the phone. #5. Conferencing Have you taken advantage of the many benefits of allowing some or all of your employees to work off-site? If so, you won't want to miss out on conferencing. This incredible feature not only makes it possible to have remote conferences, but it also helps to keep them organized with the ability to raise hands, manage invitations, mute individuals and more. #6. Auto Attendant One little-known feature that many companies could benefit from is Auto Attendant. This feature makes it possible for your clients to select their own extension from a list of options, and it's essentially like having your own automatic receptionist. Auto Attendant will almost instantly make your company [...]The post VoIP Features You Won't Want to Miss appeared first on Edgetronix.