Optimizing Internal Collaboration Through Your Resource Pool - The Role of Customer Success Manager, Part 3 Author: Essam Nessim & John Haren Customer Success Managers (CSMs) act as strategic connectors between clients and internal teams. A crucial part of this role is managing a cross-functional resource pool-bringing together contributors from sales, delivery, consulting, and technical...The post Optimizing Internal Collaboration Through Your Resource Pool - The Role of Customer Success Manager, Part 3 appeared first on Diabsolut.