Deepdesk: Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics

Meet Deepdesk, a company providing agent-assist solutions for large contact center operations. Specifically, its platform analyzes past customer conversations to generate knowledge and real-time recommendations for agents, helping them respond more effectively to customers across various channels, such as chat and email. To do this, Deepdesk calls upon large language models (LLMs), providing a copilot-like [...]