Ask 10 random members of the team how your organization defines care coordination and see what you get. If you get 10 different answers, then you have your work cut out for you - you cannot improve what you cannot define. This is not just Six Sigma, Lean, Deming, etc. It is common sense. When your organization begins to evaluate improving care coordination, the first question to ask yourselves is: How are you defining care coordination to your stakeholders? Specifically, you should ask these 3 questions to start:
