A few years ago, I was consulting with a fast-growing SaaS company that had just launched a major update to their flagship product. Initially, the release was met with excitement as users eagerly explored the new features. However, within hours, the celebration turned into a crisis. Customers began reporting critical bugs—applicatiqons crashed on certain browser versions, payment integrations failed intermittently, and page load times surged beyond acceptable limits. Panic set in as their team worked overtime, applying frantic patches to resolve issues in production. This situation underscored the importance of cloud-based testing services, which could have allowed them to identify...