CPaMB Blog How to Turn Call Center Dysfunction into Patient Loyalty (Without Hiring More Staff)

Every time the phone rings, it's a patient hoping for help. But too often, what they get instead is a headache. Long hold times. Endless transfers. A robotic voice telling them their call is "very important" as they wait...and wait. Sound familiar? Maybe you've heard the frustration firsthand-patients venting about being stuck on hold, struggling [...]The post How to Turn Call Center Dysfunction into Patient Loyalty (Without Hiring More Staff) appeared first on CPa Medical Billing.